ACE Pool Plastering Limited Warranty
Ace Pool Plastering warrants its product solely against material failure from the date of installation for a period of 1 year. In the event of material failure, Ace Pool Plastering’s sole liability shall be, upon ACE Pool Plastering’s verification, to provide repair to the area of failure only. It is understood that some cosmetic variation may result in connection with installation of the material upon repair.
Customer will acquire an extended warranty by successfully completion and retention of the online warranty form at https://www.sgm.cc/warranty/ . In the event of material failure, Ace Pool Plastering’s sole liability shall be, upon Ace Pool Plastering’s verification, to repair the area of failure only, calculated as a pro-rated percentage of the warranty service life. The extended warranty for Diamond Brite (see exceptions below), Diamond Brilliance and River Rok finishes is 10 year Residential or 5 year Commercial. The extended warranty for Diamond Brite Premium White is 10 year Residential and 10 year Commercial. The extended warranty for Durazzo, Ultra Pearl Brite and Diamond Brite Summer Blue or Atlantic Blue finishes is 5 year Residential only.
SPECIFIC LIMITATIONS TO LIMITED WARRANTY
ITEMS SPECIFICALLY NOT COVERED BY THIS WARRANTY INCLUDE, WITHOUT LIMITATION:
Warranty shall not cover labor for warranty repair.
Pool finishes that have been physically damaged or faded, or through lack of proper water chemistry balancing, chemical abuses, or sanitation applications. Pool chemistry must be tested and documented monthly by a reputable company using a computerized system. Monthly printed reports are required as documentation to initiate a warranty claim and failure to obtain monthly water chemistry records shall void this warranty. REFER TO THE INITIAL FILL, BALANCING for OPTIMUM POOL and SPA WATER CHEMISTRY CONDITIONS. In addition, this limited warranty shall not apply to damage due to structural failure, or physical abuse to the pool.
Delamination, surface check cracking, cracks caused by structural defect or damage, or draining of the pool.
Naturally occurring color variation, staining, mottling and hydration.
Damage caused either directly or indirectly by an act of God, including any natural disaster such as hurricane, earthquake, tornado, flood, lightning, hail, fire or any abnormal deterioration due to any cause including and without limitation to plant or animal life.
Damage due to act or acts of negligence, misuse, abuse, vandalism, war or civil disobedience.
Ace Pool Plastering shall not be liable for any incidental, special, consequential or punitive damages, including without limitations, water and chemical replacement, and loss of use of the pool. In addition, minor surface checking, “crazing”, and/or cracks are not covered by this warranty. This finish is not structural.
Extended warranty is not valid unless this registration is completed in full and within thirty (30) days of installation. At SGM’s discretion, proof of purchase and use may be required as a condition of this warranty.
Warranty is non-transferable from the original pool owner listed above.
IN NO EVENT SHALL ACE POOL PLASTERING BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER TORT, CONTRACT OR OTHERWISE (INCLUDING WITHOUT LIMITATION LOSS OF USE) EVEN IF ACE POOL PLASTERING SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF THE SAME. ACE POOL PLASTERING’S MAXIMUM LIABILITY UNDER THIS WARRANTY SHALL BE TO REPAIR THE AREA OF FAILURE.
It is acknowledged and understood that:
Some loss of aggregate is to be expected, especially in a new installation, and is not a defect. SGM pool finishes are applied and finished completely by hand, resulting in variations in color, shade, tone, texture and overall appearance of the pool finish. These variations are a featured characteristic of the “natural look” of the product, and in no way constitute a defect. Pool color is influenced by many factors: size, shape, depth, lighting conditions, local surroundings, application technique, and small color differences between batches all affect color perception. Color may also be affected by failure to maintain proper pool chemistry. Therefore, colored plasters or pigmented finishes are not warrantied with regard to color.
LIMITED WARRANTY CLAIM PROCEDURES
To initiate a limited warranty claim, notify ACE POOL PLASTERING as soon as defect is detected.
Any and all controversies, claims or disputes arising out of or relating to the terms and conditions of this warranty shall be settled by binding arbitration, conducted in Sacramento County, California under the rules of the American Arbitration Association.